Refund policy

1. Returns

  1. Eligibility:

    • To be eligible for a return, your item must be unused, unworn, and in the same condition that you received it.
    • The item must be in the original packaging.
    • You must have the receipt or proof of purchase.

  2. Return Period:

    • You have 10 days from the date of delivery to initiate a return.

  3. Non-returnable Items:

    • Customized or personalized items cannot be returned unless they arrive damaged or defective.
    • Gift cards are non-returnable.

  4. Return Process:

    • To initiate a return, please email us at frocksforbaby@gmail.com with your order number and the reason for the return. if executive find valid reason only in that case we initiate further return process. 
    • Once your return is approved, we will provide you with instructions on how to send your item back to us.

Refunds

  1. Refund criteria:

    • if item is not same as you order only in that case refund will be initiate 

  1. Refund Process:

    • Once we receive your returned item, we will inspect it and notify you of the status of your refund.
    • If your return is approved, we will initiate a refund to your original method of payment.

  2. Refund Timeframe:

    • You will receive the credit within a 10 working days after we received return items , return depending on your card issuer's policies.

  3. Shipping Costs:

    • Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

  4. Damaged or Defective Items:

    • If you receive a damaged or defective item, please contact us immediately at frocksforbaby@gmail.com with details and photos of the damage or defect. We will work with you to resolve the issue.

      3. Exchanges

      1. Exchanges:
        • We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us at 
        • chuchukidsinfo@gmail.com

      4. Contact Information

      If you have any questions about our Return and Refund Policy, please contact us: