Shipping policy

At chuchukidz, we strive to deliver your orders promptly and efficiently. This Shipping Policy outlines the shipping methods, costs, and delivery times for your purchases.

1. Shipping Methods and Costs

  1. Domestic Shipping:

    • We offer standard and express shipping options within India.
    • Standard shipping typically takes 8-12 business days.
    • Express shipping typically takes 8-6-8 business days.
    • Shipping costs are calculated based on the weight and dimensions of your order, as well as the delivery location. Exact shipping costs will be provided at checkout.

  2. International Shipping:

    • We offer international shipping to select countries.
    • Delivery times vary based on the destination country and shipping method chosen.
    • in most case it will take around 20 to 25 business day for international shipping. and if there is any delay due to customization or any other factors we will notify you in advance.   
    • International shipping costs are calculated based on the weight and dimensions of your order, as well as the delivery location. Exact shipping costs will be provided at checkout.

2. Order Processing

  1. Processing Time:

    • Orders are processed within 1-2 business days after payment is received.
    • Custom or handmade items may require additional processing time. Please refer to the product description for specific processing times.

  2. Order Confirmation:

    • You will receive an order confirmation email once your order has been placed successfully.
    • A shipping confirmation email with tracking information will be sent once your order has been shipped.

3. Delivery Times

  1. Estimated Delivery:

    • Delivery times are estimates and may vary based on factors such as carrier delays, customs processing, and weather conditions.
    • We are not responsible for delays caused by carriers or customs.

  2. Tracking Your Order:

    • You can track your order using the tracking number provided in the shipping confirmation email.
    • If you have any issues with tracking your order, please contact us at chhchukidsinfo@gmail.com

4. Shipping Restrictions

  1. Restricted Items:

    • Certain items may be restricted from shipping to specific destinations due to local laws and regulations. If your order contains restricted items, we will contact you to discuss alternative arrangements.

  2. PO Boxes:

    • We do not ship to PO Boxes. Please provide a physical address for delivery.

5. International Shipping

  1. Customs and Duties:

    • International orders may be subject to customs duties, taxes, and import fees, which are the responsibility of the recipient.
    • Customs policies vary by country, and we recommend contacting your local customs office for more information.

  2. Customs Clearance:

    • Delays in customs clearance may occur and are beyond our control. We are not responsible for any delays caused by customs processing.

6. Lost or Damaged Packages

  1. Lost Packages:

    • If your package is lost in transit, please contact us at chuchukidsinfo@gmail.com We will work with the carrier to locate your package and, if necessary, arrange a replacement or refund.

  2. Damaged Packages:

    • If your package arrives damaged, please contact us immediately at chuchukidsinfo@gmail.com with photos of the damage. We will assist you in filing a claim with the carrier and arranging a replacement or refund.

7. Contact Information

If you have any questions or concerns about our Shipping Policy, please contact us:

  • Email: chuchukidsinfo@gmail.com
  • Address: 102-, Frocks4Baby, Yogi Arcade, Near Sardar Farm, Nilgiri Wadi, Yoginagar Society, Surat, Gujarat 395010, India